Action 9 warns of propane costs – WSOC TV


STANLEY COUNTY, NC – Church leaders in Stanley County reached out to Action 9 when they needed help getting money back from a propane company.

Pastor Sandy Young was concerned about church finances at Wesley Chapel United Methodist, so board member Lane Peeler began reviewing the expenses. He realized that they spend a lot on propane.

“Everything was too high,” said Peeler.

He told Action 9 investigator Jason Stoogenke that they had decided to switch companies. The company they no longer used, AmeriGas, came and picked up the remaining fuel and was asked to refund the church $ 796.

But Peeler said the company didn’t pull through.

“Everyone told me they would fix it, but nobody fixed it,” he said. “It was just passed on and on and on … and I figured well, I need to talk to everyone in the company to get it done.” At this point, Peeler contacted Action 9.

Stoogenke contacted AmeriGas on behalf of the Church. Peeler said a representative called him the next day. “She said this is a molehill that has turned into a mountain and shouldn’t have been.” She also apologized and said the church would receive her refund.

“I think you have arrived at the place I wanted to reach. I couldn’t reach the right people, ”said Peeler. “I appreciate everything you’ve done.”

AmeriGas did not explain why the Church did not receive their refund, but told Stoogenke: “We apologize to the Methodist Church for the mistake we made in their fuel refund. We appreciate the clear and detailed information the Methodist Church board member provided us with which enabled us to process a full refund quickly, and we also removed all fees and charges back in July. “

According to a state official Stoogenke contacted, propane prices are not regulated. “There is a lot of ‘buyers paying attention'”, explained the official.

Stoogenke offers these tips for anyone who uses propane for heating or to power appliances:

– Shop around and don’t be afraid to bargain.

– Ask about additional charges for things like delivery, refills, fuel collection, or fuel rental fees. Some companies charge more if you don’t order a certain amount each year. If you have a contract, it should include the fees and the company shouldn’t charge any additional fees.

– Inquire about special rates available to charities and churches, or a homeowner’s rate versus a tenant rate. Some companies charge more from tenants because they consider them riskier to pay. The civil servant told Stoogenke that he had found a company that offered 85 different prices.

(WATCH: Action 9 Helps Women Get Full Refunds From Popular Online Retailer)

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